Policies
Pricing and Currency
Product Availability
Purchasing Process
Payment
Refunds and Exchanges
Copyrights
Bestow is committed to protecting the privacy of our customers. All personally-identifiable information collected whilst processing your order is treated in strict accordance with the Privacy Act 1993.
All gifts are charged in $NZ and include a 12.5% Goods and Services Tax. Prices are current at the time of posting; however Bestow reserves the right to alter prices at our discretion. Delivery charges are additional to the cost of each gift, as outlined under Delivery.
Due to product availability, the contents of some gifts may differ slightly from those listed on this website. In this instance, Bestow will replace items with similar products of equal or greater value.
Ordering online from Bestow is easy. Simply add your chosen gifts to your shopping cart as you browse our website. When you have finished shopping, click ‘Proceed to Checkout’. You will then be asked to either register as a New Customer or Log In as a Returning Customer and guided through a simple step by step ordering process. You will receive confirmation of your order and an order confirmation e-mail, immediately your order has been successfully submitted.
If you have any queries about ordering online, please do not hesitate to contact our office on: +64 (09) 5343179.
If you have a special request or simply prefer to telephone Bestow with your order, please do not hesitate to do so during business hours (8.30am to 5.30pm Monday to Friday; and 9.00am to 12.00pm on Saturday) on: +64 (09) 5343179. We would love to hear from you.
Orders may also be received by e-mail to: info@bestow.co.nz or via fax on +64 (09) 5343179. In these instances, please ensure all the relevant information is included with your order. Bestow will contact you to confirm your order details, prior to processing.
Customers wishing to purchase gifts for recipients in New Zealand may proceed with their orders in the usual manner. Many of our gifts are able to be sent internationally. Please contact us for shipping costs and delivery time frames.
Bestow accepts the following credit cards:
Payment can also be made using your PayPal™ account or using your credit card on pages hosted by PayPal™.
Bestow accepts personal, company and bank cheques issued in New Zealand dollars. Please make cheques payable to ‘Bestow Gifts' and post to: 87 Bradbury Road, Howick, Auckland, New Zealand with a copy of your order. Please ensure cheques are posted well ahead of your required delivery date as gifts will not be dispatched until cheques have been cleared.
Payment may be direct credited into Bestow's bank account. Please contact Bestow directly for our bank account details. Bestow does not accept EFTPOS.
Once a gift has been dispatched from our premises the order cannot be cancelled.
Please ensure you supply the correct address when ordering. Bestow takes no responsibility for gifts delivered to the wrong address, due to incorrect delivery information being provided by the customer. If it is possible for the gift to be redirected a fee of $10.00 will be charged to re-deliver the gift.
In the event that a gift cannot be delivered (due to an incorrect address being provided or our courier being unable to leave the gift at the address) we will contact the sender if we are made aware of this by our courier and attempt to re-direct the gift.
In the unlikely event that your gift is damaged in transit, we will happily refund the original gift price, delivery and the cost to return the gift, via the original method of payment.
Alternatively, damaged gifts may be exchanged for an identical gift or a gift of the same value. Bestow will dispatch a replacement and refund your cost to return the gift, once the damaged gift has been returned to us.
Damaged goods must be returned within 14 days of receipt in order to receive a refund or exchange.
All text, gift designs and photographic images displayed on this website are the intellectual property of Bestow. The use of images or text from this website requires prior written permission. Copyright laws apply.
Dear Pania, I spoke to my dad on Skype and he was very happy with the gift. It was delivered on time, the basket was beautifully presented and the fruits were fresh. My dad said it was one of the best birthday gifts he ever got. Thank you for organizing such a wonderful service. Will be using your service in future!
Kowloon, Hong Kong - 28/10/2008
